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Tuesday, July 26, 2011

RBI’s Master Circular dated 1-7-2011 on Customer Service in Banks

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MASTER CIRCULAR ON CUSTOMER SERVICE IN BANKS
CIRCULAR NO. DBOD NO. LEG.BC. 18/09.07.006/2011-12, DATED 1-7-2011
Please refer to the Master Circular DBOD.No. Leg.BC. 19/09.07.006/2010-11 dated July 01, 2010 consolidating many of the important instructions issued by us in the area of customer service up to June 30, 2010. The Master Circular has been suitably updated by incorporating the instructions issued up to June 30, 2011 and has also been placed on the RBI website (http://www.rbi.org.in).

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